PRIVACY POLICY
Last updated: June 2026
1. Who We Are
Proactive Facilities Group Ltd ("we", "us", "our") is a professional cleaning company operating across Bedfordshire, Buckinghamshire and surrounding areas. Our registered contact email is [email protected].
2. Information We Collect
We collect personal information you provide when you submit a quote request or contact us directly. This may include your name, email address, phone number, property address, and details about the cleaning services you require. We may also collect information automatically when you visit our website, such as your IP address and browser type, for analytics purposes.
3. How We Use Your Information
We use the information you provide to respond to your enquiries, prepare and send quotes, arrange and carry out cleaning services, and communicate with you about your bookings. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the basis of your consent (when you submit a form), the performance of a contract (when we carry out cleaning services for you), and our legitimate interests (to operate and improve our business).
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote enquiries that do not result in a booking are typically deleted within 12 months.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, to object to or restrict processing, and to data portability. To exercise any of these rights, please contact us at [email protected].
7. Cookies
Our website uses cookies to analyse traffic and improve your experience. You can accept or decline non-essential cookies via the cookie consent banner when you first visit the site. Essential cookies required for the site to function cannot be disabled.
8. Third-Party Services
We may use third-party services such as analytics providers to help us understand how visitors use our site. These providers may set their own cookies and process data in accordance with their own privacy policies.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected] or call 01908 040491.